Questions & Answers

How do I make a booking?

This can be made Via telephone on 01752 395 015 or preferably through our online booking form. Here

When will I receive confirmation of my booking?

You will receive a welcome email containing your quotation letter.  Once you are happy with your quote you will receive a Booking form to complete your Journey Details and pick up instructions. This will also contain your personal booking reference number.

When will receive my Sales Receipt?

If you require a sales receipt this can be provided via email or post.

How do I find my driver from an airport, port or station?

Your driver will give you a courtesy call a short time after your flight has landed to let you know where he can be found.  His contact details will also be contained in your booking form so you can call him at any time.

What is a 'Meet and Greet' service?

A 'Meet and Greet' service is whereby the driver will park his vehicle and meet you with a name board in the appropriate place i.e an Arrivals Hall.  He will also assist with your baggage to the transfer vehicle.

Will I incur any extra charges if my plane is delayed?

No, we will track your plane's progress when it is in the air.

Is Your Company licensed and fully insured?

Yes, We are fully licensed by Plymouth City Council. All our vehicles are also insured with comprehensive cover.

What do I do if I don't know the postcode?

Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.

What happens if I haven't received confirmation and my transfer is imminent?

If you have not received confirmation and are concerned please email us at or call us 01752 395 015 and we will deal with your booking as quickly as possible.

Will you meet us at any time of day or night?

Yes, as all bookings are pre-booked we can provide a 24hr service.

Can I smoke in the car?

Sorry No we operate a strict non-smoking policy in all their vehicles.